Terms & Conditions

By placing a booking with us, you agree to the following hire terms and conditions.

1. Hire Period

Our standard hire period is 3 days, unless a longer hire period has been agreed upon in advance.

Your collection and return dates will be confirmed at the time of booking.

Dresses must be returned by the agreed return date so we have enough time to clean and prepare them for their next hire.

2. Payment & Booking

Your dress is not secured until your booking and required payment have been completed.

Once your booking is confirmed, the dress will be reserved for your selected hire dates.

3. Late Returns

Please return your dress on time.

Late return fees start from $25 per day until the dress is returned.

Late returns can affect another customer's booking, so please contact us as soon as possible if you are experiencing any issues returning your dress.

4. Cleaning

Cleaning is included in your hire.

Please do not wash, dry-clean or attempt to remove stains from the dress yourself. Simply return the dress to us and we will take care of the cleaning.

We allow 1 day after each hire for cleaning and preparation before the dress is available for its next booking.

5. Looking After Your Dress

While the dress is in your care, we ask that you treat it as if it were your own.

Please take care around:

• Fake tan and makeup

• Food and drinks

• Mud and grass

• Sharp jewellery

• Handbags or accessories that may catch the fabric

Permanent alterations, cutting, sewing, dyeing or other modifications are not permitted.

6. Damage

We understand that minor wear can happen during a hire.

If a dress is returned with significant staining, tearing or other damage beyond reasonable wear, additional cleaning or repair costs may apply.

If the dress is damaged beyond repair, you may be responsible for the reasonable replacement value of the garment.

7. Lost or Unreturned Dresses

You are responsible for the dress while it is in your possession.

If a dress is lost, stolen or not returned, you may be responsible for the reasonable replacement value of the garment.

8. Sizing & Fit

We provide sizing, measurements and fit information wherever possible to help you select the right dress.

As every body shape and dress fits differently, we cannot guarantee that a particular size or style will fit exactly as expected.

If you're unsure, please contact us before booking and we'll be happy to help.

9. Cancellations & Changes

If you need to cancel your booking, change your hire dates or swap to another dress, please contact us as soon as possible.

Any cancellation, refund, credit or booking-change eligibility will be subject to our cancellation policy and the availability of the requested dress.

10. Dress Availability

On rare occasions, a dress may become unavailable before your booking due to damage, late return or circumstances outside our reasonable control.

If this happens, we will contact you as soon as possible and work with you to arrange a suitable alternative or another appropriate remedy.

11. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

12. Acceptance of Terms

By completing a booking, you confirm that you have read, understood and agreed to these Terms & Conditions.

We want your dress hire experience to be simple, enjoyable and stress-free. If you have any questions before booking, please get in touch — we're always happy to help.

Cancellation Policy

We understand that plans can change. If you need to cancel or make changes to your booking, please contact us as soon as possible.

Cancellations More Than 7 Days Before Your Hire

If you cancel your booking more than 7 days before your hire start date, you may choose to receive:

• A store credit for the full amount paid, which can be used toward a future hire; or

• A refund, less any applicable booking or processing fees.

Cancellations Within 7 Days

For cancellations made within 7 days of your hire start date, payments are generally non-refundable as the dress has been reserved specifically for you and may no longer be able to be re-hired for those dates.

Where possible, we may offer a store credit or change of booking date at our discretion.

Cancellations Within 48 Hours

Cancellations made within 48 hours of the hire start date are non-refundable and are generally not eligible for store credit.

Changing Your Booking

If you need to change your booking date or swap to another available dress, please contact us as early as possible.

Changes are subject to availability and cannot always be guaranteed.

Any difference in hire price will need to be paid before the updated booking is confirmed.

Event Cancellations

If your event is cancelled or your plans change, our standard cancellation terms will still apply.

We encourage you to contact us as soon as possible and we will always do our best to assist where we reasonably can.

If We Need to Cancel Your Booking

Occasionally, a dress may become unavailable due to damage, a late return from a previous customer or another unexpected circumstance.

If we are unable to provide your booked dress, we will contact you as soon as possible and offer an appropriate alternative, store credit or refund where applicable.

Australian Consumer Law

Nothing in this Cancellation Policy limits any rights or remedies you may have under the Australian Consumer Law.

Where you are entitled to a refund or another remedy under Australian Consumer Law, those rights will apply regardless of the cancellation timeframes above.

Privacy Policy

Last updated: 25 August 2026

Whitsunday Wardrobe Hire ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, book a dress, hire a dress from us, make a payment, or otherwise interact with our business.

1. About Us

Business name: Whitsunday Wardrobe Hire

ABN: 43 240 496 966

Contact name: Natasha Nightingale

Email:bookings@whitsundaywardrobehire.com

Phone: 0412 293 719

Business location: Whitsundays | Cannonvale, QLD

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What Personal Information We Collect

Depending on how you interact with our business, we may collect information including:

• Your name

• Email address

• Phone number

• Billing, residential or delivery address

• Event or hire date

• Dress preferences and booking information

• Clothing size and measurements where required for a dress hire

• Identification details where required to verify a booking or hire

• Payment and transaction information

• Information you provide when contacting us or making an enquiry

• Information about your interactions with our website

• Photos or other content that you voluntarily provide to us

• Any other information you choose to provide

We only seek to collect information that is reasonably necessary for operating our dress hire business and providing our services.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• Make a booking or enquiry

• Hire or purchase a dress

• Complete a contact or booking form

• Contact us by email, phone, social media or other communication channels

• Subscribe to our newsletter or marketing communications

• Make a payment

• Provide measurements or identification for a hire

• Leave a review or provide feedback

• Upload photographs or other content

• Use our website

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

4. How We Use Your Personal Information

We may use your personal information to:

• Process and manage dress hire bookings

• Provide dresses and related services to you

• Confirm bookings and communicate with you about your hire

• Arrange collection, delivery or return of dresses

• Process payments and deposits

• Verify your identity where necessary

• Contact you about changes to your booking

• Respond to enquiries and customer service requests

• Manage returns, cancellations, refunds and disputes

• Maintain our business records

• Improve our website, products and services

• Prevent fraud, misuse or damage to our dresses and services

• Send marketing communications where you have consented to receive them

• Comply with our legal and regulatory obligations

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Where possible, payment information such as your credit or debit card details is processed directly by the relevant payment provider rather than being stored by us.

We may retain information about your transaction, such as the amount paid, date of payment and payment status.

6. Identification and Security Deposits

For certain dress hires, we may require identification or other information to help verify your booking and protect our dresses and business from fraud, theft or misuse.

If we collect identification information, we will only use it for legitimate business purposes connected with your hire, verification, security or legal obligations.

We will take reasonable steps to protect identification information and will not retain it for longer than reasonably necessary for the purpose for which it was collected, unless we are legally required to retain it.

7. Sharing Your Personal Information

We may disclose your personal information where reasonably necessary to operate our business.

This may include sharing information with:

• Payment processors

• Website and hosting providers

• Booking and appointment platforms

• Delivery or courier providers

• IT and software providers

• Professional advisers such as accountants, lawyers or insurers

• Government agencies or law enforcement where required or permitted by law

• Other service providers who assist us in operating our business

We do not sell your personal information to third parties.

8. Overseas Disclosure

Some of the technology and service providers we use may store or process information outside Australia.

These providers may include website hosting, payment, email, booking, analytics, cloud storage and marketing platforms.

Where applicable, we will take reasonable steps to ensure that your personal information is handled appropriately when it is disclosed to overseas service providers.

9. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

• New dresses

• New collections

• Special offers

• Promotions

• Events

• Dress hire availability

• Other products or services we believe may be relevant to you

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We will not continue sending marketing communications where you have validly asked us to stop, subject to any legal requirements.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic and improve your experience.

We may use third-party analytics or advertising services, such as Google Analytics, Meta or similar services, which may collect information about how visitors use our website.

You can adjust your browser settings to refuse or restrict cookies. Some parts of our website may not function correctly if certain cookies are disabled.

11. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information involved, security measures may include password protection, access controls, secure software systems and secure storage provided by our technology providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a data breach that requires notification under applicable Australian law, we will take the appropriate steps required by law.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, prevent fraud, or comply with our legal obligations.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete or destroy it, or otherwise de-identify it where appropriate.

13. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

Natasha Nightingale
Whitsunday Wardrobe Hire
Email:bookings@whitsundaywardrobehire.com
Phone: 0412 293 719

We may need to verify your identity before providing access to or changing personal information.

14. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us.

Privacy contact: Natasha Nightingale

Email:bookings@whitsundaywardrobehire.com

Phone: 0412 293 719

Business: Whitsunday Wardrobe Hire

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC), depending on whether the Privacy Act applies to our business.

15. Third-Party Websites and Social Media

Our website may contain links to third-party websites, booking platforms or social media pages.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

16. Minor's Privacy

Our services are not specifically directed towards minors.

Where a customer is under the age of 18, we may require a parent or legal guardian to be involved in the booking or hire process where appropriate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The updated version will be published on our website with a revised "Last updated" date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Whitsunday Wardrobe Hire
Contact: Natasha Nightingale
ABN: 43 240 496 966
Email:bookings@whitsundaywardrobehire.com
Phone: 0412 293 719
Location: Whitsundays | Cannonvale, QLD

Last updated: 25 August 2026

DAMAGE & CLEANING CHARGES

Where a garment is returned with damage, staining, contamination or cleaning requirements beyond reasonable ordinary wear and tear, the Customer may be charged for the reasonable cost of the necessary cleaning or repair.

The following charges may apply:

Damage / Issue Charge

Minor makeup or fake-tan marks requiring additional cleaning

Up to $30

Food or drink stains requiring additional cleaning

Up to $40

Significant staining requiring specialist cleaning

$75–$150

Minor snag or pulled thread

Up to $30

Minor stitching or seam repair

Up to $40

Broken zip, clasp, hook or fastening caused by misuse

$60–$100

Missing embellishment or beading

$30–$75

Minor tear requiring professional repair

$75–$150

Significant tear or multiple areas of damage

$150–$300+

Smoke or strong odour requiring specialist treatment

$75–$150

Unauthorised alteration or attempted repair

Actual reasonable restoration cost

Specialist restoration

Actual reasonable restoration cost

The amounts above are intended as reasonable charges or maximum ranges where applicable. Where the actual reasonable cost of cleaning or repair is lower, Whitsunday Wardrobe Hire may charge the lower actual cost.

Where a particular repair or restoration costs more than the amounts listed above, Whitsunday Wardrobe Hire may seek the actual reasonable cost of the necessary repair or restoration, subject to applicable law.

The Customer will not be charged for reasonable ordinary wear and tear or documented pre-existing damage.